Lansing: 517.321.8000 | Grand Rapids: 616.538.2400 | NE Detroit: 586.727.7502
West Detroit: 248.437.8121 | Saginaw: 989.777.0090 | Traverse City: 231.267.5060

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AIS Customers:

AIS Family of Companies is committed to providing outstanding service and helping our customers keep their critical operations up and running while we are all confronted with the rapidly changing events surrounding COVID – 19 and Michigan Governor Whitmer’s Orders.

We will be as flexible, creative and innovative as possible, while we all explore options for trying to maintain effective essential business levels with an emphasis on protection guidelines for you and our team during these very unusual times.  The AIS Companies is considered an essential business – it is a supplier and service provider that supports critical infrastructure according to the Presidential Policy Directive 21 (PPD-21 Dept. Homeland Security from CISA) and the Governor’s Orders.  Our customers and their heavy equipment fall into several of the categories defined in this Directive (Agriculture, Utilities, Food, Energy, Waste Water, Public Works, Sanitation, Roads…).  Therefore we are committed to you to continue operations to support your fluidly changing needs.  Such as:

  • Our facilities will maintain our normal business hours with “On Duty / On Call and On Duty / ON Site adjusted staffing levels
  • We will make every effort to process your requests in a timely manner
  • We have adjusted our parts delivery system – providing multiple methods for you to get what you need:
    • Online Order and get 3% rebate (with direct ship, curbside or site pickup)
    • Order by Phone, Fax or Email (with direct ship, curbside or site pickup)
    • Come in on site (following Covid 19 protocol) to get the right critical part for your operation
  • We follow and request that our team and you to follow the guidance of federal, state and local authorities including CDC and MDHHS.
  • We will adopt practices to protect the health of customers, employees, visitors and others as they become necessary – some of these are:
    • Entrance and employee-screening
    • Social distancing of 6 feet
    • Temporary suspension of our time honored handshake
    • Stay at home if sick
    • Wash your hands frequently with soap and water
    • Increased our cleaning and sanitization processes
    • Follow Customer job site specific MDOT guidelines
    • Avoid social gatherings of 10 or more people
    • Drink lots of water and get fresh air
    • Smile often and be positive – we will get through this!

We appreciate you following these recommended practices as well.

In Summary, AIS family of companies is ready to serve you!  We will continue to evaluate and adjust as new guidelines and customer demands are known.  We have chosen to keep all of our team employed ready to serve.  We will always support our employees, customers, vendors and all partners to the best of our ability - safely.  We appreciate your business and partnership.  We pray Psalms 91 (Soldier’s prayer) for you, your families and your businesses. 

God Bless you, God Bless America

Your AIS Family